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Terms of Use

1. Overview

These Terms of Use govern all 1:1 coaching and mock interview sessions booked through ShowOffer (showoffer.io). By booking a session, you agree to the policies outlined below regarding scheduling, attendance, cancellations, and refunds.

2. Session Booking & Scheduling

  • All sessions must be booked through the ShowOffer platform at least 24 hours in advance.
  • Upon booking, you will receive a confirmation with the session date, time, and meeting link.
  • Sessions are scheduled in the timezone displayed at the time of booking. It is your responsibility to convert to your local time.

3. Attendance Policy

On-Time Arrival

  • Participants are expected to join the session at the scheduled start time.
  • A 5-minute grace period is provided. The session clock starts at the originally scheduled time regardless of late arrival.

Late Arrival (By Participant)

  • If you arrive within 5 minutes of the start time, the session proceeds with the remaining time. No refund is issued.
  • If you arrive 6–15 minutes late, the coach may proceed with the shortened session at their discretion. No refund is issued.
  • If you arrive more than 15 minutes late, the session is treated as a no-show (see below).

Late Arrival (By Coach)

  • If a coach arrives more than 5 minutes late, you may request a full reschedule or a 100% refund.
  • If a coach arrives within 5 minutes, the session will be extended by the equivalent delay at the coach's discretion.

4. No-Show Policy

Participant No-Show

  • A no-show is defined as failing to join the session within 15 minutes of the scheduled start time without prior notice.
  • No refund will be issued for participant no-shows. The session is considered completed.

Coach No-Show

If the coach does not join within 15 minutes, you will receive a 100% refund or a free reschedule.

5. Cancellation & Refund Policy

  • 24+ hours before session: Full refund or free reschedule.
  • 12–24 hours before session: 50% refund. One free reschedule allowed.
  • Less than 12 hours before session: No refund. No reschedule.
  • After session begins: No refund, except in cases of coach misconduct or technical issues on ShowOffer's end.

Refunds are processed within 5–7 business days to the original payment method.

6. Rescheduling

  • You may reschedule a session once at no charge if done at least 24 hours before the original session time.
  • Rescheduled sessions must be completed within 14 days of the original booking date.
  • A second reschedule request is treated as a cancellation and subject to the cancellation policy above.

7. Code of Conduct

All participants and coaches are expected to maintain a professional and respectful environment. ShowOffer reserves the right to terminate a session and withhold refunds in cases of abusive, discriminatory, or disruptive behavior by either party.

8. Video-On Policy & Fraud Prevention

To protect the integrity of every session and prevent fraudulent activity, ShowOffer requires that both the coach and the candidate keep their video camera turned on for the full duration of each Zoom session.

  • Both parties must join with a working webcam and remain visible on camera throughout the session. This confirms that the person attending is the individual who booked or was assigned to the session.
  • Impersonation, proxy attendance (having someone else take your place), or any attempt to disguise your identity is strictly prohibited and constitutes fraud.
  • If either party refuses to enable their video without a valid reason, the other party or ShowOffer may end the session. A candidate who declines to turn on video may be treated as a no-show, and a coach who declines may be subject to the coach no-show policy above.
  • If a candidate refuses to turn on their video or camera, the coach has the right to terminate the session immediately, and no refund will be issued.
  • ShowOffer reserves the right to suspend or permanently remove any account found engaging in fraudulent or deceptive conduct, without refund.

9. Data Privacy & Confidentiality

We take your privacy seriously. All information collected in connection with your sessions — including your personal details, session content, and any materials you share — is kept strictly confidential and is used solely to deliver and improve the ShowOffer service.

  • Your data is private. We do not sell, rent, or share your personal information with any third party for their own business or marketing use.
  • Coach and candidate contact details are never disclosed to the other party. Only ShowOffer administrators and support staff can access both parties' contact information, and only when necessary to operate the service.
  • Information is accessed strictly on a need-to-know basis by authorized ShowOffer personnel and is never repurposed for any unrelated commercial activity.

10. Technical Issues

  • If a session cannot proceed due to a platform-side technical failure, ShowOffer will issue a full refund or free reschedule.
  • Issues caused by your own internet connection or hardware are not eligible for a refund.

11. Amendments

ShowOffer reserves the right to update these terms at any time. Changes will be posted on showoffer.io and take effect immediately. Continued use of the platform constitutes acceptance of the updated terms.